Customers need to provide as details as possible for making their samples to our sales representative, normally we can finish making the samples in 3-5 days. For any new customers, they need to settle the samples fee before delivery of their samples.
Customers are supposed to response for the postage fee. Our customers are supposed to provide their courier account number to us.
We can help our customer to imprint any of their logo on our products, but they have to provide us an original format of file or sending us their film or artwork.Customers are better to provide with their file with the follow formats:Adobe Illustrator 9.0Adobe Photoshop 7.0Macromedia Freehand 10.0Corel Draw 9.0
Our delivery time is three weeks after sample approved. If there is a large volume quantity order, then we will have to re-evaluate our current capacity and other supports, but we will try our best to work on the schedule with our customers. Sometimes customers are in a hurry for their orders, then, we will arrange the schedule special to make the goods for them.
We just offer customer FOB ShenZhen. We always quote on FOB ShenZhen term.
For any oversea customers, you are supposed to choose the payment term of "30% pre-deposit /balance before shipment”.Also we accept Paypal payment, but it is USD$1000 within.
We always confirm the samples with our customers before production and we follow strictly from the approved samples for production. Thus, all of them are go through many very strict Q.C. processes. So our customers do not have to worry about the quality of our products.